Returns & Refunds

We want you to be happy with your Printlits order. If something isn’t right, please get in touch with us at Orders@printlits.co.nz.

30-Day Returns

We offer a 30-day return period for eligible change-of-mind purchases. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a change-of-mind return, your item must:

• Be unused and in the same condition as when you received it

• Be returned in its original packaging where possible

• Include proof of purchase

To request a return, please contact Orders@printlits.co.nz before sending your item back.

If your return is accepted, we will provide instructions for returning your order. You may be directed to create a return shipping label using GoSweetSpot PayAsYouGo.

For change-of-mind returns, return shipping costs are the responsibility of the customer.

Items returned without contacting us first may not be accepted.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives.

If your Printlit arrives damaged or faulty, or you receive the wrong item, please contact us at Orders@printlits.co.nz with your order number and, where possible, photos showing the issue.

We will assess the issue and work with you to provide an appropriate solution.

Where an item does not meet the guarantees provided under the New Zealand Consumer Guarantees Act 1993, you may be entitled to a repair, replacement or refund depending on the nature of the issue.

Where a return is required because an item is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees, we will cover or reimburse reasonable return shipping costs.

Custom and Personalised Items

Custom-made, personalised or special-order products cannot normally be returned for change of mind.

This does not affect your rights if the item is faulty, damaged, incorrect or otherwise does not meet the requirements of applicable consumer law.

Sale Items

Sale or discounted items cannot normally be returned for change of mind.

This does not affect any rights you may have under the New Zealand Consumer Guarantees Act or other applicable consumer law if the product is faulty or does not meet the required guarantees.

Gift Cards

Gift cards are not eligible for change-of-mind returns or refunds, except where required by law.

Exchanges

If you would like a different Printlit, please contact us first.

For change-of-mind exchanges, the easiest option may be to return the eligible item and place a new order for the item you would prefer.

If an exchange relates to a faulty, damaged or incorrect item, please contact us so we can arrange the appropriate solution.

Refunds

Once we have received and inspected an eligible return, we will let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow time for your bank or payment provider to process the refund after it has been issued.

If you have not received an approved refund within 15 business days, please contact us at Orders@printlits.co.nz.

Your Consumer Rights

Nothing in this Returns & Refunds Policy is intended to limit or exclude any rights or remedies available to you under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other applicable consumer law.

For any questions about a return, refund or your order, contact us at:

Orders@printlits.co.nz